Customer service

How to effectively diffuse issues and promote customer satisfaction and retention. 

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Top courses

How to handle the irate customer

11 MIN  |  CyberU
This course teaches a highly effective four point plan for calming irate customers and maximizing their situation using the proven ASAP technique.

Use active listening to validate a customer's needs

4 MIN  |  Grovo
Before you resolve a customer’s complaint or question, listen to them to uncover and validate their needs. *Note: this course has been formatted for desktop viewing.*

Use customers' KPIs to provide better service

8 MIN  |  Grovo
KPIs can give you great insight to your customers' goals. Analyze four steps to uncover and leverage your customers' KPIs and give them better service. *Note: this course has been formatted for desktop viewing.*

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Trending course

Build your 30 second commercial

4 MIN  |  Sandler by Cornerstone
No matter how many bells or whistles your solution may have, prospects buy becuase they see a solution to a problem. Learn tips for creating a compelling problem-solution oriented pitch. *Note: this course has been formatted for desktop viewing.*

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Project management
How to produce work more efficiently with the foundations of agile project management.
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How to focus on and increase your people's EQ using psychological science techniques. 
Customer service
How to effectively diffuse issues and promote customer satisfaction and retention. 

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